Lotus Acupuncture respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit okacuherbs.org, purchase our products, contact us, or participate in our text-message program.
Information We Collect
Depending on how you interact with us, we may collect:
* Contact information, including your name, email address, telephone number, billing address, and shipping address.
* Order and transaction information, including the products you purchase, order history, payment status, and delivery details.
* Payment information processed on our behalf by our payment-service providers. We may not directly receive or retain complete payment-card numbers.
* Communications you send to us, including questions, reviews, customer-service requests, and text messages.
* Website and device information, such as your IP address, browser type, device identifiers, pages viewed, referring website, and activity on our website.
* Marketing preferences, including whether you have agreed to receive promotional emails or text messages.
Please do not send us confidential medical records or other sensitive health information through the website, email, or text message.
How We Use Information
We may use personal information to:
* Process, fulfill, deliver, and manage orders.
* Process payments and prevent fraudulent transactions.
* Provide customer service and respond to questions.
* Send order confirmations, shipping notices, and other transactional communications.
* Send marketing emails or text messages when you have consented to receive them.
* Maintain, secure, troubleshoot, and improve our website and services.
* Understand how customers use our website.
* Maintain business and transaction records.
* Comply with legal obligations and enforce our policies.
SMS and Text Messaging
If you provide your telephone number and agree to receive text messages from Okacu Herbs, we may send you promotional messages, product announcements, special offers, cart reminders, or customer-service and transactional messages.
Consent to receive marketing text messages is not a condition of purchasing any product or service. Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying **STOP** to a message. You may also contact us using the information below. After opting out, you may receive one final message confirming your request. For assistance, reply **HELP** or contact us at [lotusascans@gmail.com](mailto:lotusascans@gmail.com).
We do not sell or share consumers’ personal information, including telephone numbers, with third parties or affiliates for their own marketing, promotional, or lead-generation purposes. Mobile opt-in information and consent records will not be sold or shared with third parties or affiliates for marketing or promotional purposes.**
We may disclose personal information in the following limited circumstances:
* **Service providers:** To companies that help us operate our business, such as website-hosting, payment-processing, order-fulfillment, shipping, analytics, customer-support, email, or SMS providers.
* **Legal and safety purposes:** When reasonably necessary to comply with the law, respond to lawful requests, protect rights or safety, investigate fraud, or enforce our agreements.
* **Business transactions:** In connection with a merger, financing, acquisition, reorganization, or sale of some or all of our business assets.
* **At your direction:** When you request or authorize a particular disclosure.
Service providers are permitted to use personal information only for the services they perform for us, subject to their contracts and applicable law.
We do not sell personal information. We do not share personal information, including telephone numbers, with third parties or affiliates for their own marketing or lead-generation purposes.
Cookies and Similar Technologies
Our website and its service providers may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, prevent fraud, and measure the performance of our communications.
You may be able to control cookies through your browser settings. Disabling some cookies may prevent certain website features from working correctly.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, complete transactions, provide customer service, satisfy legal or accounting obligations, resolve disputes, and enforce our agreements.
Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.
Your Privacy Choices
Depending on where you live, you may have rights concerning your personal information, such as requesting access, correction, or deletion. You may also have the right to object to or restrict certain uses of your information.
To submit a privacy request, contact us at [lotusascans@gmail.com](mailto:lotusascans@gmail.com). We may need to verify your identity before completing a request. Certain information may be retained where permitted or required by law.
You may unsubscribe from marketing emails by using the unsubscribe link included in those emails. You may opt out of marketing text messages by replying **STOP**.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.
Third-Party Websites
Our website may contain links to websites or services operated by others. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, we will post the revised policy on this page and update the effective date above. Material changes may also be communicated through another reasonable method.
Contact Us
Questions or requests concerning this Privacy Policy may be directed to our email at [lotusascans@gmail.com](mailto:lotusascans@gmail.com) or mailed to the address below:
Lotus Acupuncture and Chinese Medicine, LLC
9717 E. 42nd St, Ste 130; Tulsa, OK 74146
